Some Interesting Facts To Know About Ecommerce

Interesting data on ecommerce –

*   The ecommerce growth has increased from $231B in 2012 to $262B in 2013.

*   It is said that, US consumer spend an average around $1,200 – $1,300 per year and the number will increase by 44% to $1,738 by 2016.

*   According to Forrester, 54 % of visitor to a brand website have high purchase intent.

*   It is said that, 5 % increase in customer retention can increase profit by 25% to 125%.

*   A report says that, sales of physical goods through social network will grow by 93% per year in US and moreover 27% of shopper willing to buy through social media sites.

*   Today mobile commerce sales will grow from $3 billion in 2010 to $31 billion in 2016

Here are top 5 countries ranked by Ecommerce sales in 2013 -

1. US – $ 384.80

2. China – $ 181.62

3. UK – $ 141.53

4. Japan – $ 140.35

5. Germany – $ 53.00

Want to know what exactly your customers do ? Online shopper who participate in these activities

25 % of visitors reads customers rating and reviews

25 % of visitors try for free sign up

18 % of visitors buy things in online auction

6 % of visitors post ratings and reviews

Some of the best practices to retain online customers –

By offering quality product

Providing excellent customer service

Exclusive deal

Ask customer opinions

Offering complementary product

Get in touch with the customers

Set and fulfill customer expectation

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